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Terms & Conditions

If you have any queries regarding our trading terms & Conditions please contact us for further information, we strive to provide the best customer support possible.


Chic Radiators are completely dedicated to your total satisfaction and customer service. If you have questions or query please email us at sales@chicradiators.co.uk or call us on
0161 408 7151
We will endeavour to respond to any question or query within a maximum of one working day.

When purchasing any item from Chic Radiators you must agree to our terms and conditions, an agreement check box is present at the time of ordering, so you are bound by the terms and conditions below as stated.

 

Important:

We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked by yourselves.

We advise all of our customers not to carry out any preliminery work where your radiator is to be situated as any problems that may arise at the time of installation may be avoided by waiting until the product is fully checked and examined "unfitted" by your qualified plumber. Any damage or faults that are caused as a result of a product being fitted incorrectly may void your warranty and render your right to return an unwanted product useless. We ask that all our customers ask all necessary technical questions before ordering to save any inconvenience.

 

Purchases

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order, its as simple as that.

Unwanted Goods. Any products can be returned back to us within 14 days of delivery minus a re-stocking fee of 25% of the total item value as long as the items have not been opened or tampered with - minus a further £35.00 collection & processing fee to cover our cost of collection as specified here in our terms and conditions. The full refund minus the re-stocking fee of 25% of the total item value will be issued back once the goods have arrived back to us within 30 days at our facilities.

Please note when purchasing goods through our website you are agreeing to be bound by our terms and conditions as stated above in bold.

Damaged Goods. We ask that all of our customers remove all packaging and carefully inspect the contents before installing. Claims for damages will not be accepted after installation unless the products become faulty as a result of manufacturing, which only becomes apparent at the time of installation e.g "leaking from a joint, once filled with water". In these cases we will always offer an exchange of product "like for like".

We will also specify if the faulty product is to be collected by us or not.

Damaged Goods in transit. We ask that all goods are fully inspected upon arrival and receipt of goods. If any damage to the product has occurred in transit, via our third party courier - Any damages/shortages must be advised to us within 3 working days from receipt of delivery. No claims will be accepted after this time. 

Defective Items: You have the right to return a faulty item within a reasonable period of time. Please keep all warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. This is usually advised.

Note: In the event of Chic Radiators sending you a replacement for a damaged or defective item, you must return the original item to Chic Radiators within 14 days. Providing photographic evidence before hand (This is essential, we cannot process a replacement without it).

In the event of a manufacturing fault claim you will be required to email us photographic evidence to our customer services department, so that we can forward this on to the manufacturer.


Made to Order Products / Special items

Important: Some items on our website are individually made to order, once an order has been confirmed these items can not be cancelled or returned as they are made to your request.


Payments

We can accept the following payment types:
Visa, Delta, Meastro and Mastercard. You may place your order either on line or by telephone if you prefer, using your credit/debit card information. Once your order has been placed you will receive a confirmation email from ourselves with you shopper identification on. Please quote this to us on all your correspondence mad to us. For orders over £2500 we may ask for a B.A.C.S payment / transfer as an alternative to credit card payment or alternatively we may even ask you for a cheque payment for your order.


Payment Processing, Card Security & Online Shopping with Paypal

 All of our payments are processed by Paypal.

 

We take security very seriously at Chic Radiators. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

We use Paypal, a trusted and well recognised online payment processor, for our online credit card transactions. They use a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

Paypal has quickly become global leader in online payment solutions with millions of accounts worldwide. This enables global ecommerce by making payments possible across different locations, currencies, and languages.

All communication between the shopper and Paypal are encrypted to the maximum strength using SSL security. All communication between the retailer and Paypal, including the details of the purchase, are encapsulated using an encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

We know of no documented cases of credit card fraud for any customers using our shopping system via the Internet. All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. for more information on our acquirer please visit: http://www.paypal.co.uk

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We will not be held responsible for your loss of profits, wasted expenditure (this includes and plumbers/tradesman costs), corruption or any destruction of data or any other loss which does not directly result from something we have done wrong - this also includes any claims for manufacturing damage which is out of our control or any other third party chargese.g (credit card charges, phone charges or any other costs resulting from orders we consider a risk).


From time to time
our secure payment system may flag an order as medium/high risk, as you can understand we process many orders per day, on this unfortunate occasion we willrequire some further information. We ask for your understanding on this matter as with every valued customer. Our aim is provide our customers with a 100% secure and trusted site to order from, this is not only for our own seller protection against credit/debit card fraud but also our customers themselves. Identity fraud and card theft are not uncommon.

Information may be required due to the value and nature of your purchase, ie.

• Multiple names (customer name & recipient name)
• Multiple addresses (different billing address & delivery adress)
• Product ordered from outside the United Kingdom (france/spain/italy/turkey/etc.)

We must follow standard company procedures on this occasion.

We ask that you please provide us with two recent (2-3 months) utility bills clearly detailing the card-holders name and address we would be delighted to release your order. We have found that this is a very swift and effective process to enable your complete safety. (If emailed or faxed to us, your order can be dispatched the very next day)

Alternatively, if you are unable to provide sufficient accompanying documentation we can of course cancel your order and refund your original purchase amount if requested.

If you are unsure about entering your credit card details you can always give us a call on 0161 408 7151 and we will be able to talk you through the shopping cart process.

 

Order Cancellations

Under the United Kingdom's distance selling regulations, you have the right to cancel your contract/order for the purchase of any of items within a period of 7 working days before the item has been dispatched. This does not apply to special order & made to order products they are non-returnable.
Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty in any way (manufacturing faults are not included). Please make sure that you check all goods on receipt of delivery and report any faults within 3 days of the delivery so we can make sure that you goods can be exchanged.  If you receive any goods which are faulty we will always ask you to send us photographic evidence so as to speed up the replacement process. 

If you wish to return to us as unwanted item/s, please note that they must be unopened and in a re-saleable condition before a full refund will be made.

If an item has not yet been dispatched your order can be cancelled before the shipping stage to receive your full refund amount within 24-48 hours of your request to cancel. You will be notified of when your item has left us and is in transit. (full tracking details can be provided on request)

We will not be held responsible for your loss of profits, wasted expenditure (this includes and plumbers/tradesman costs), corruption or any destruction of data or any other loss which does not directly result from something we have done wrong - this also includes any claims for manufacturing damage which is out of our control e.g (credit card charges, phone charges or any other costs resulting from orders we consider a risk).


Prices & Tax

We retain the right to make adjustments to the pricing on this website taking in to account of any increase in our suppliers' prices, the imposition of any taxes or duties. Or if due to an error omission, the price published for the goods is incorrect regardless of the status of the order.

All prices displayed on our website exclude VAT at the current rate of 20% - Please email us if you require our VAT number on your invoice, we will be only too happy to provide this for you.


Guarantees

Chic Radiators guarantee your satisfaction and we have carefully selected our products to offer the best in value for money. All products come with a 5, 10 or 25 year manufacturers guarantee as indicated. All guarantees are given by the manufacturer and are not issued by Chic Radiators unless an item is manufactured by Chic Radiators initially.

 

Completion Of Contract

We consider the contract complete when the delivery has been made in full to the address given by yourself at the time of order.

 

Company Name/Merchant Name

Chic Radiators is a trading division of Azure Capital UK Ltd.
Company No. 06737448

 

Processing, Shipping & Handling
All orders with any amount of products are free of charge to all mainland delivery address with the exception of the following Post Code areas IV3-40, IV52-54, IV63, KW1-14, PA20-40, PH19-40, PH50, HS (Western Isles), IV41, IV51, IV55, IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15, KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62, PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands), all AB postcodes, Eire,Isle of White, Isle of Man and Northern Ireland, we offer at £45 Plus VAT  per item (single radiator).


We realise this may seem expensive, but unfortunately this is what we get charged by the couriers. Chic Radiators only charge you our cost price on all our deliveries. Certain products because of the weight, may incur an additional charge. We will inform you of this prior to dispatch of your products if there are any additional charges to pay.

Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery to the cardholder address on your first order.

We will do everything possible to deliver your goods as soon as possible and will try to meet your delivery instructions. Please note that all orders placed before 12pm will carry a next day delivery where applicable if the product is in stock. All orders placed after 12pm will be processed the following working day. As we rely on selected third party couriers to deliver all goods, sometimes delays do happen that are completely out of our control, we ask for your understanding in these matters.

We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery, we do not in any way guarantee a timed service.

Usual delivery times for most goods are within 24-72hours depending on size and weight of your items.

If you refuse a delivery without prior consent once goods have already been shipped from us you will be liable for the delivery fee.

If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf, we use a selection of couriers depending on your location within the United Kingdom.

Unfortunately, If for some reason your order is returned to our-selves or one of our suppliers for a reason of non delivery there will be a cost placed of £35.00 to send out the goods again to you.

It is your responsibility to check the condition of the goods upon delivery before signing for them. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "NOT CHECKED or DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make a claim on your behalf from the couriers should the item prove to be beyond repair. If you sign for a consignment as ‘accepted’, any insurance claims against the courier for damage in transit will be void. Please refer to the purchases section above.

In the event that the goods arrive damaged, you must notify Chic Radiators of any apparent damage or missing goods within 3 days of delivery to avoid additional charges/replacement refusal. You shall then give Chic Radiators an opportunity to inspect the goods within a reasonable time (10 working days) following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods.

Items you order from Chic Radiators may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order.

We process your order right away. We will normally send your order to you on a next day delivery on a business day, if the product is in stock (dependant on product type).  Please call us to see if there is a longer time period for delivery of a particular item.

Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.

We are unable to give exact delivery times, the normal delivery times are between 8am and 6pm between Monday to Friday inclusive.

You can also specify your required date between the days of Monday and Friday (excluding weekends or Bank Holidays) on your order.

Delivery to a different address other than the card holder address is at our discretion - We will not ship to outside of the united kingdom without written agreement from ourselves.


Please do not install your product if it is damaged, or incorrect as once it has been installed you have agreed that the goods are in a satisfactory condition
- Claims for damages will not be accepted after this time.

Important:
We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked as www.chicradiators.co.uk will not be held liable for tradesperson(s) charges.

This does not affect your statutory rights as a consumer.

We ONLY deliver to UK Mainland postal address, we do not deliver to shipping agents, Customers wishing to ship goods abroad should be aware of the following points:

Manufacturer warranties are only valid for product use within the United Kingdom.
www.chicradiators.co.uk will not be liable for the return of damaged or faulty goods from outside the UK.

All goods must be checked for damage or defects on delivery and all damage, shortages, or defects must be reported to us within 3 days of delivery. - Claims for damages will not be accepted after this time.


Please ensure the goods are ordered well in advance of your shipping schedules.


Back Orders

If your item is not in stock, we will back order for you or allocate stock that will shortly be arriving. You will always be emailed with the option to cancel your order if you would rather not wait.
This does not affect your statutory rights as a consumer.

 

If you need to contact us

If you need to contact us, please email us at sales@chicradiators.co.uk , alternatively, you can call us on 0161 408 7151

Our phone lines are open Monday to Friday 9.00am to 5.00pm (GMT) all calls are charged at normal telephone rates.

By Post: Unit 1 - Orchard Street, Leyland, Lancashire, PR25 3SL, United Kingdom.


As our products are located within our main address unless specified otherwise, any special order items may be held at different networked locations throughout the country, please contact us for any information regarding returns/postal adresses directly if you have a special (made to order) item.


IMPORTANT - Our Responsibility to You

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure (this includes and plumbers/tradesman costs), corruption or any destruction of data or any other loss which does not directly result from something we have done wrong - this includes any claims for manufacturing damage which is out of our control.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

In the interest of continuing design, development and product development, we reserve the right to change colours, designs and product specifications or methods of manufacture. Such changes may be made without prior notice without incurring any obligation. Indications of the colourways throughout this website are as accurate as photographic processes allow. The images and specifications do not form part of a contract of sale. e&oe.