Shipping And Handling
All orders with any amount of products are free of charge to all mainland delivery address with the exception of the following Post Code areas IV3-40, IV52-54, IV63, KW1-14, PA20-40, PH19-40, PH50, HS (Western Isles), IV41, IV51, IV55, IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15, KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62, PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands), all AB postcodes, Eire,Isle of White, Isle of Man and Northern Ireland, we offer at £45 Plus VAT per item (single radiator).
We realise this may seem expensive, but unfortunately this is what we get charged by the couriers. Chic Radiators only charge you our cost price on all our deliveries. Certain products because of the weight, may incur an additional charge. We will inform you of this prior to dispatch of your products if there are any additional charges to pay.
Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery to the cardholder address on your first order.
We will do everything possible to deliver your goods as soon as possible and will try to meet your delivery instructions. Please note that all orders placed before 2pm will carry a next day delivery where applicable if the product is in stock.
We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.
If you refuse a delivery without prior consent once goods have already been shipped from us you will be liable for the £35.00 delivery fee.
If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.
If for some reason your order is returned to our-selves or one of our suppliers for a reason of non delivery there will be a cost placed of £35.00 to send out the goods again to you.
It is your responsibility to check the condition of the goods upon delivery before signing for them. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "NOT CHECKED or DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make a claim on your behalf from the couriers should the item prove to be beyond repair. If you sign for a consignment as ‘accepted’, any insurance claims against the courier for damage in transit will be void. Please refer to the purchases section above.
In the event that the goods arrive damaged, you must notify Chic Radiators of any apparent damage or missing goods within 3 days of delivery to avoid additional charges/replacement refusal - we are very strict on this ruling as no claims can be made to the courier after this time. You shall then give Chic Radiators an opportunity to inspect the goods within a reasonable time (10 working days) following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods.
Items you order from Chic Radiators may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.
Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order.
We process your order right away. We will normally send your order to you on a next day delivery on a business day, if the product is in stock. Please call us to see if there is a longer time period for delivery of a particular item.
Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.
We are unable to give exact delivery times, the normal delivery times are between 8am and 6pm between Monday to Friday inclusive.
You can also specify your required date between the days of Monday and Friday (excluding weekends or Bank Holidays) on your order.
Delivery to a different address other than the card holder address is at our discretion.
Please do not install your product if it is damaged, or incorrect as once it has been installed you have agreed that the goods are in a satisfactory condition - Claims for damages will not be accepted after this time.
We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked as www.chicradiators.co.uk will not be held liable for any tradesperson(s) charges.
This does not affect your statutory rights as a consumer.
We ONLY deliver to UK Mainland postal address, we do not deliver to shipping agents, Customers wishing to ship goods abroad should be aware of the following points:
Manufacturer warranties are only valid for product use within the UK.
www.chicradiators.co.uk will not be liable for the return of damaged or faulty goods from outside the UK.
All goods must be checked for damage or defects on delivery and all damage, shortages, or defects must be reported to us within 3 days of delivery. - Claims for damages will not be accepted after this time.
Please ensure the goods are ordered well in advance of your shipping schedules.