Terms & Conditions
Terms and Conditions of Sale
Version 1; posted and effective as of 1st June 2015
Chic Radiators are completely dedicated to your total satisfaction and customer service. If you have any questions or queries please email us at email@example.com or call us on 0161 408 7151 - We will endeavor to respond to any question or query within a maximum of one working day.
When purchasing any item from Chic Radiators you must agree to our terms and conditions, an agreement check box is present at the time of ordering, so you are bound by the terms and conditions below as stated.
Please read these Terms carefully and make sure that you understand them, before ordering any Products or Services from this website. Please note that before placing an order you will be asked to agree to these Terms.
Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from this website.
You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Any changes to these Terms will apply to orders placed on or after the effective date. Every time you wish to order Products, please check these Terms to ensure that you understand the terms which apply at that time.
These Terms, and any Contract between us, are only in the English Language.
Information about us
This website is owned by and operated by “Chic Radiators”.
To contact us, please see our Contact us page on http://www.chicradiators.co.uk
Our contact centre will assist you with any order related questions and is open 24 hours a day - Monday to Sunday by either live chat, email or telephone (limited availability).
Use of this website
Your use of this website is governed by our Terms of Website Use below. Please take the time to read these, as they include important terms which apply to you.
Placing an order
You may only purchase Products from this website if you:
• Provide your real name and correct address, phone number, email address, payment details and other required information;
• Are at least 18 years old;
• Provide a delivery address in the mainland United Kingdom
(Note that we are unable to deliver to overseas army addresses, hotels, hostels or prisons and as an anti-fraud measure we will only deliver to your home address as used to verify your credit/debit card);
• Are the owner or authorised holder of a valid debit/credit card to purchase the Product(s) or Services if paying with a debit/credit card; and
• are registered with a payer authentication scheme such as Verified by Visa and/or MasterCard Secure Code (“Payer Authentication Schemes”) if paying with a Visa or MasterCard.
You may place an order by clicking on the “Add to cart” button and proceeding to the checkout page. On the checkout page you have the option to:
• Register, by creating your personal account
Note however that our contact centre may, when contacted by phone, ask for personal details provided in your order to verify your identity.
When you create a personal account you will also create a personal user identification (your email address) and password. You must keep your password safe at all times and not disclose it to anyone else, as you are personally responsible for each purchase made using your user identification and password.
How the Contract is formed between you and us
You agree that your order is an offer to purchase the Products and/or Services listed in your order under these Terms.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an, order, we will send you an acknowledgement e-mail (“Order Confirmation”) with your order number and details of the Product(s) you have ordered. Please note that the Order Confirmation is an acknowledgement not an acceptance of your order.
Acceptance of your order for Product(s) and the formation of the contract of sale between us and you will not take place unless and until you have received an email acceptance of your order from us (“Order Details”). You have the option to cancel your order at any stage before we have sent the Order Despatch by contacting our contact centre.
If we are unable to supply you with a Product/s, for example because that Product is not in stock, Special ‘made-to-measure’ or is no longer available or because of an error in the price as referred to below, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
We may choose to cancel your order for any reason. If we choose to cancel your order we will advise you of this by email and/or telephone, and in certain instances may request on behalf of the Accounts team additional proof/s of identity to allow the contract to be accepted.
Should the Products and/or Services not be available, within 30 days of the Order Confirmation, we reserve the right to cancel your order and refund any payment made by you in full as soon as possible.
Our right to vary these Terms
We may revise these Terms from time to time in the following circumstances:
• Changes in how we accept payment from you;
• Changes to the relevant laws and regulatory requirements.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
Prices, delivery and handling charges and taxes
The price charged for a Product will be the price quoted on our website at the time the order is placed and will be set out in the Order Confirmation and Order Details. We take all reasonable care to ensure that the prices for Products are correct at the time when the relevant information was entered onto the system. However, occasionally we may make a mistake in the price quoted on our website or in an advertisement and if we have made such an error, then we will inform you of this as soon as we become aware of it and will tell you the correct price. If we discover an error in the price of the Product(s) you ordered:
• Where the Product’s correct price is less than the price on this website, we will charge the lower amount when dispatching the Products to you; and
• If the Product’s correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing, we do not have to provide the Products to you at the incorrect (lower) price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
We may change prices at any time and without notice. Price increases will only apply to orders placed after such changes.
Prices for the Products include VAT or other applicable taxes but do not include charges for delivery and handling.
Separate charges for delivery, handling and their related VAT or other taxes will be shown when you place your order. The Order Confirmation and Order Despatch provide proof of applicable delivery, handling and tax charges.
Products, Services, availability and delivery
The images of the Products on this website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all weights, sizes, capacities, dimensions and measurements quoted on our website are approximate.
All Products and Services advertised on this website are subject to availability. We reserve the right, without liability or earlier notice, to change, discontinue or to cease availability of certain Products or Services. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
We will do all that we reasonably can to meet the date given for delivery. Where there is an Event Outside Our Control we may not be able to meet the estimated delivery date in which case we will contact you with a revised estimated delivery date. You must do all that you reasonably can to enable the delivery to take place on the given date.
If you order any personalised, made-to-measure or custom coloured Products, the manufacturing time for such personalised Products is added to the delivery time of the selected delivery option. There may also be reasons for us to re-schedule your order in case the Product(s) cannot be delivered on the estimated delivery date. In that case we will contact you to discuss a revised delivery date.
We will complete delivery when we deliver the Products to the address you gave us.
The Products will be your responsibility from the completion of the delivery.
Unfortunately we do not deliver to addresses outside the mainland United Kingdom. You may place an order for Products from outside the mainland United Kingdom, but this order must be for delivery to an address in the mainland United Kingdom.
We encourage you to examine the delivery package and received Products within a reasonable period of time (1-3 business days) after they are delivered to you and check their condition and that the delivery package is unopened, undamaged and the content of the delivery package/s is complete. It is your responsibility to notify us as soon as possible, that packaging has been damaged in transportation, or the delivery is incomplete. Please mark all delivery notes as either “damaged” or “unchecked” as failure to do this may result in a claim for a replacement being denied. For information on our return policy see clause 13 below.
In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered Product(s) to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. If the Product(s) remain undelivered after the first delivery attempt for a period of 14 working days and are returned to us undelivered, our responsibility for everything other than damage due to our negligence will end and we may end the Contract and will refund the price of the Products less the reasonable costs and expenses incurred by us as a result of your failure to accept delivery of the Products.
Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.
We are unable to give exact delivery times, the normal delivery times are between 8am and 6pm between Monday to Friday inclusive.
You can also specify your required date between the days of Monday and Friday (excluding weekends or Bank Holidays) on your order.
Delivery to a different address other than the card holder address is at our discretion - We will not ship to outside of the united kingdom without written agreement from ourselves.
Please do not install your product if it is damaged, or incorrect as once it has been installed you have agreed that the goods are in a satisfactory condition - Claims for damages will not be accepted after this time.
Important: We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked as www.chicradiators.co.uk will not be held liable for tradesperson(s) charges.
This does not affect your statutory rights as a consumer.
We ONLY deliver to UK Mainland postal address, we do not deliver to shipping agents, Customers wishing to ship goods abroad should be aware of the following points:
Manufacturer warranties are only valid for product use within the United Kingdom. www.chicradiators.co.uk will not be liable for the return of damaged or faulty goods from outside the UK. All goods must be checked for damage or defects on delivery and all damage, shortages, or defects must be reported to us within 3 days of delivery. - Claims for damages will not be accepted after this time.
All orders with any amount of products are free of charge to all mainland delivery address with the exception of the following Post Code areas IV3-40, IV52-54, IV63, KW1-14, PA20-40, PH19-40, PH50, HS (Western Isles), IV41, IV51, IV55, IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15, KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62, PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands), all AB postcodes, Eire,Isle of White, Isle of Man and Northern Ireland, we offer at £45 Plus VAT per item (single radiator).
We realise this may seem expensive, but unfortunately this is what we get charged by the couriers. Chic Radiators only charge you our cost price on all our deliveries. Certain products because of the weight, may incur an additional charge. We will inform you of this prior to dispatch of your products if there are any additional charges to pay.
Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery to the cardholder address on your first order.
We will do everything possible to deliver your goods as soon as possible and will try to meet your delivery instructions. Please note that all orders placed before 12pm will carry a next day delivery where applicable if the product is in stock. All orders placed after 12pm will be processed the following working day. As we rely on selected third party couriers to deliver all goods, sometimes delays do happen that are completely out of our control, we ask for your understanding in these matters.
We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery, we do not in any way guarantee a timed service.
Usual delivery times for most goods are within 24-72hours depending on size and weight of your items.
If you refuse a delivery without prior consent once goods have already been shipped from us you will be liable for the delivery fee.
If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf, we use a selection of couriers depending on your location within the United Kingdom.
Unfortunately, If for some reason your order is returned to our-selves or one of our suppliers for a reason of non delivery there will be a cost placed of £35.00 to send out the goods again to you.
It is your responsibility to check the condition of the goods upon delivery before signing for them. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "NOT CHECKED" or "DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make a claim on your behalf from the couriers should the item prove to be beyond repair. If you sign for a consignment as ‘accepted’, any insurance claims against the courier for damage in transit will be void.
In the event that the goods arrive damaged, you must notify Chic Radiators of any apparent damage or missing goods within 3 days of delivery to avoid additional charges/replacement refusal. You shall then give Chic Radiators an opportunity to inspect the goods within a reasonable time (10 working days) following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods.
Items you order from Chic Radiators may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.
Compatibility & Capability
It is your responsibility to ensure that the Products you purchase are compatible for their intended use. Where a Product is ordered we recommend that you first check that your heating system has sufficient capability and that a suitable wall or floor space is available in the areas that you intend to operate the Product that wont affect it’s operation.
Payment by credit/debit cards shall be made by a credit or debit card approved by us as indicated on this website. You must supply your payment card details when you place your order.
We will not supply the ordered Products to you until your card issuer has authorised the use of your card for payment of the ordered products. As your Order Despatch is your proof of purchase, we recommend that you save and print that document for your potential future use. Note that the VAT/tax invoice delivered to you by us either electronically or in the delivery package can also be used as proof of purchase.
We may use Verified by Visa and MasterCard SecureCode to provide additional security checks when processing your order. If you decline to register with either of the above Payer Authentication Schemes when prompted, we reserve the right to decline your order.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Title to Products
We retain full legal title to Products until we have received in full all amounts due on the ordered Products, including all applicable delivery charges.
We reserve the right (subject to the applicable law) to end your right to use, sell, or otherwise deal in the Products and to enter your premises and repossess the Products (or instruct a third party to do so), if payment is not made, or if the debit/credit card company declines payment or requires us to return any payment made for the Products, for any reason.
Communications between us
When we refer, in these Terms, to “in writing”, this will include e-mail.
To cancel a Contract in accordance with your legal right to do so as set out in clause 13, you must contact us in writing by sending an e-mail to firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by post to Chic Radiators at email@example.com. You can always contact us using our Customer Services telephone line.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Your right of return and refund
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
(a) Your Consumer Right of Return and Refund
This clause 13(a) only applies if you are a consumer.
If the received goods are faulty, you have an extended 30 days in which to arrange a return or exchange in accordance with the Consumer Rights Act 2015.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 (“Distance Selling Regulations”). This means that during the relevant period set out below if you change your mind or for any other reason you decide you do not want to keep the Product(s), you can notify us of your decision to cancel the Contract and receive a refund as long as the product/s are not deemed to be personalised, custom or ‘made-to-measure’.
Your legal right to cancel starts from the date of the Order Despatch, which is when the Contract between us is formed. If the Products have already been delivered to you, as long as the product/s are not deemed to be personalised, custom or ‘made-to-measure’, you have a period of 14 working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
If the received goods are faulty, you have an extended 30 days in which to arrange a return or exchange in accordance with the Consumer Rights Act 2015.
If the Products have already been delivered to you, you must return the Products to us as soon as reasonably practicable at your own expense – failure to package any returning items may void any claim for a refund as we expect you to take care of the delivered goods to a reasonable standard.
No right of cancellation, refund or return exists under the Distance Selling Regulations in the following circumstances:
• once you have used your product. For clarification ‘used’ would be identified in the instance of a radiator, towel rail, valve or accessory being opened and fitted.
• Products that have been made to your specification (personalised colours and special sizes) or that have been clearly personalised in another way.
Details of your legal right to cancel and an explanation of how to exercise it are in the Order Details.
To cancel the Contract please contact us in writing by sending an email to firstname.lastname@example.org or by contacting our call centre, or alternatively using our ‘Returns’ section of the website. We will then send you by email, to the address that you provided, a Returns AuthorisationNumber (RAN) and give you the necessary return instructions. We will not accept any returned goods without a (RAN) number.
Here at Chic Radiators, we’re passionate in our quest to make sure customers are 100% happy with their purchase. If, unfortunately you are dissatisfied with the product for whatever reason or simply change your mind within 14 days of receiving the device, you are entitled to exchange or return the product minus any relevant re-stocking fees or collection costs (where applicable).
If the received goods are faulty, you have an extended 30 days in which to arrange a return or exchange in accordance with the Consumer Rights Act 2015.
The return or exchange on an item that is simply unwanted MUST be made within 14 days from the date of delivery with a relevant (RAN) number.
Items that are faulty out-of-box as determined by our warehouse can also be returned for an extended refund or exchange period of up to 30 days from date of delivery. Some minor faults can be rectified by simply by contacting the manufacturer’s own customer service team, we can however advise on this and the best course of action.
Please note that in order for us to accept your product for a cancellation it must meet the following criteria:
• Must be in a resalable condition
• Must be In its original box and packaging which must remain undamaged and unopened
• The protective film/plastic must still be applied to the packaging
• Must be returned with its original fittings, accessories and any other in box product it was delivered with
• Must be returned with any gift you may have received as a result of the sale
• The gift must be unopened and unused in order for us to accept the order cancellation
• The gift must be in its original undamaged packaging
If any of the above criteria is not met then we may not accept your product back for cancellation.
For any products which are faulty we understand that some of the above criteria may not be met and will do our best to offer a like for like exchange within the 30 day exchange period. For any faults outside of 30 days you could be covered by your manufacturer warranty, and should contact the manufacturer direct in the first instance.
Returning a faulty product to Chic Radiators:
To return a faulty product within Chic Radiators returns policy, please complete the returns form that can be found on our website.
Alternatively we advise that you contact us either by email at: email@example.com or call our customer services on: 01614087151.
Returns will only be accepted with valid authorisation. To ensure a fast and secure return we encourage you to use a recorded delivery service.
To repair a product under the standard manufactures warranty and outside of the Chic Radiators own 30 day returns period, please use the points of contact below
Where a Product has been purchased as a part of a bundle of Products, all Products within that bundle must be returned. Until you return them to us you must keep the Products in your possession, take reasonable care of the Products while they are in your possession and return them to us in the condition that they were delivered to you.
Where a Product you have purchased is defective, you can, for a period of 14 days from your receipt of the defective Product(s), return them for exchange or refund. Defective Products that are returned will be tested for the reported fault to confirm the return reason. In these cases our call centre will give you return instructions and arrange for the replacement or refund of your Product(s) as applicable.
To ensure a fast and secure return we encourage you to use a recorded delivery service.
In case of replacement identical new Products will replace the original Products.
Once we have received and validated your returned Products, we will confirm this to you by email.
Where you exercise your legal right to cancel the Contract under the Distance Selling Regulations a full refund of the price you paid for the Products will then be credited to your payment card as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation and confirmed by email (“Order Refund” email).
If the Products you purchase are faulty or not as described, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. In such circumstances and if we have agreed to refund the price of the faulty Product, we will refund the price of a faulty Product in full. Unfortunately we will not refund any costs you incur in returning the Product(s) to us.
If the Products were delivered to you, you must return the Products to us as soon as reasonably practicable at your own expense.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our call centre either by email or phone for assistance.
See also the terms of clause 14 below that will apply to such returns.
Please note that we will only process returns and refunds for Products bought on this website. If you bought Products through some other distribution channel, such as from another website, a retail store or catalogue, please follow the applicable seller’s product return policy.
Warranties and statutory rights
All guarantees and warranties are given solely by the manufacturer of each individual product, Chic Radiators does not offer any type of guarantee or warranty against any purchased product from our website. A manufacturer’s limited warranty offered for Products will be included in the user guide or included in the Product packaging or made available otherwise to you. For details of the applicable terms and conditions, please refer to the manufacturer’s warranty. The manufacturer’s warranty does not affect your statutory rights. All claims must be lodged with the manufacturer directly.
In case you have purchased an extended warranty or warranty insurance for Products for which such warranty is applicable please refer to those terms and conditions.
We offer gifts (e.g. Free Valves) with selected deals on our website. If your contract with us includes a gift, then the following terms will apply to your contract with us.
Your gift will be despatched seperately to your radiator/towel rail directly from our gifting supplier or alternative fulfilment warehouse. Please allow up to 15 days for delivery before contacting us.
If you cancel your contract you will no longer be eligible to receive the gift and if you have already received the gift you must return it to us in as good a condition as it was in when you received it, with its original packaging. If you have already used the gift or it is damaged and the damage is your fault, or if you do not return the gift to us then you must pay us a sum equal to the full value of the gift when new and selling at full price.
We reserve the right to substitute the gift offered with a similar gift at the same or higher value as the gift offered.
No cash alternatives will be available.
Your gift may come with a manufacturer’s warranty. If it does, it is your responsibility to contact the manufacturer or visit the manufacturer’s website to register your gift for the warranty.
How we use your personal information
These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Products and Services.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure (this includes and plumbers/tradesman costs), corruption or any destruction of data or any other loss which does not directly result from something we have done wrong - this includes any claims for manufacturing damage which is out of our control.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, billing incurred, loss of business, business interruption, loss of business opportunity, loss of goodwill, loss of anticipated savings or loss of data.
Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 15 to the recipient of the gift without needing to ask our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if the recipient of your gift of a Product will have the benefit of the warranty at clause 15, but we and you will not need their consent to cancel or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that English law governs these Terms. This means a Contract for the purchase of Products through our website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
We will not file a copy of the Contract between us.
Terms of website use
Your use of our site
You may use our site only for lawful purposes. You may not use our site:
• in any way that breaches any applicable local, national or international law or regulation.
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• for the purpose of harming or attempting to harm minors in any way.
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in paragraph 6.
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• not to access without authority, interfere with, damage or disrupt:
any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
• be accurate (where they state facts);
• be genuinely held (where they state opinions);
• comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case;
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
• death or personal injury arising from our negligence;
• fraudulent misrepresentation or misrepresentation as to a fundamental matter; and
• any other liability which cannot be excluded or limited under applicable law shall not be limited or excluded.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law and subject to the above paragraph, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
Information about you and your visits to our site
Transactions concluded through our site
Contracts for the supply of our products formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Supply above.
Uploading material to our site
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in paragraph 6.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards in paragraph 6.
If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Suspension and termination
• Immediate, temporary or permanent withdrawal of your right to use our site;
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
• Issue of a warning to you;
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• Further legal action against you;
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Some of the services offered through our site may not be lawful or may otherwise not be permitted in certain countries outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such services, we do not accept any liability for any losses suffered by you in using our site which you would not have suffered had you been accessing our site as a United Kingdom resident (including as a result of us being prevent from dealing with any application or enquiry by any law, regulation or other ruling applicable in any other country).
If you have any concerns about material which appears on our site, please contact email@example.com